FAQ
The coffee
origin, freshness and brewing:
Where does Albor coffee come from?
From our farms in Marsella, Risaralda, in Colombia's Coffee Cultural Landscape, between 1,500 and 1,700 masl. It is single-origin coffee: we do not blend lots from different regions and we do not buy beans from third parties.
How fresh does it arrive?
We roast in small batches and ship within days of the roast. The roast date is printed on every bag. We recommend drinking the coffee within 30 to 45 days of that date.
How do I choose the grind?
If you have a grinder at home, order the coffee as whole bean: it will always be better. If not, choose by your method:
- Filter / V60 / Chemex: medium grind
- Espresso: fine grind
- French press: coarse grind
How should I store the coffee?
In its original bag, tightly closed, somewhere cool, dry and dark. Do not keep it in the fridge or the freezer: moisture and odours ruin it faster than time does.
Do you have decaf or flavoured coffee?
Not for now. We work only with single-origin specialty coffee, with no added flavourings.
Do you sell wholesale, or to cafés, hotels and restaurants?
Yes. We have special terms for the HORECA channel and for roasters and distributors. Write to us with your estimated volume and we will send you a proposal.
Orders
shipping and tracking:
Where do you ship?
Anywhere in Colombia, and to the United States and Canada. If you are somewhere else, write to us before buying and we will confirm coverage and cost.
How do I track my order?
When the parcel leaves our warehouse we send you an email with the tracking number and a tracking link.
Does international shipping pay duties?
Duties, taxes and customs procedures in the destination country are the buyer's responsibility and are not included in the price or the freight. They vary by country and by order value.
Can I change the address after buying?
Yes, as long as the order has not left the warehouse. Write to us as soon as possible with your order number.
Payments
methods, withdrawal and returns:
What payment methods do you accept?
Credit and debit cards and the other methods enabled at checkout. All payments are processed through a certified gateway; Albor does not store your card details.
Can I change my mind about a purchase?
Yes. You have five (5) business days from receiving the order to exercise your right of withdrawal, provided the product is unopened and its original packaging is intact. See the detail in our Refund policy.
What if the coffee arrives damaged or is not what I ordered?
Write to us within five (5) days of delivery with photos of the product and the packaging. We will replace the order or refund your money, at no cost to you.
ALBOR
about the brand:
What does "Albor" mean?
Albor is the first clarity of dawn, the light that appears before the sun. It is the moment when the day is still about to begin, and it is exactly the moment we make our coffee for.
Can I visit the farm?
We are putting together on-farm immersion experiences in Marsella. Write to us if you are interested and we will let you know when we open places.